Question 1

What is Telehealth?

Accepted Answer

Telehealth is being able to experience healthcare from a distance using a computer, tablet, or smartphone. Connect with your provider through live phone or video chats, exchange secure messages and emails, and even benefit from remote monitoring for at-home check-ins. Telehealth enhances the delivery of care and education.

Question 2

Are you a medical doctor?

Accepted Answer

No, Sherena is a board certified family nurse practitioner who has a Doctor of Nursing Practice degree.

Question 3

Do you accept medical insurance?

Accepted Answer

No, we do not accept insurance.

Question 4

How much are the visits?

Accepted Answer

Most visit costs start at $89. Medication refill visits are $59. Labs are not included in the price of the visit.

Question 5

What forms of payment do you accept?

Accepted Answer

We accept credit, debit, FSA, and HSA cards. We do not accept insurance.

Question 6

Can you provide a receipt?

Accepted Answer

Yes, we can provide a receipt after your visit has completed.

Question 7

Can I be billed for my visit later?

Accepted Answer

No, payment is required at the time of visit.

Question 8

Can I schedule an appointment if I am not physically in the state of South Carolina and North Carolina at the time of visit?

Accepted Answer

No, we are only seeing South Carolina and North Carolina residents and visitors at this time. You must physically be in the state of South Carolina or North Carolina for the duration of your visit. Check back frequently for additional states.

Question 9

Can you send prescriptions to my local pharmacy?

Accepted Answer

Yes, we can electronically send prescriptions to your local pharmacy. Be prepared to provide pharmacy details to the provider.

Question 10

How long are the telehealth visits?

Accepted Answer

Each visit is 30 minutes, but can be longer depending on the nature of the visit.

Question 11

Do you see kids?

Accepted Answer

Yes, we see kids who are 12 months and older.

Question 12

Can I get a sick note for work or school after my visit?

Accepted Answer

Yes, a work or school excuse can be provided.

Question 13

Can the provider order labs?

Accepted Answer

Yes, we have partnered with Quest Diagnostics. We can order labs electronically and you can go to your nearest lab for collection.

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